Refund Policy

we value customer satisfaction and strive to provide quality services. Our refund policy outlines the terms under which refunds may be issued.

1. Money-Back Guarantee

We offer a 30-day money-back guarantee on selected services, such as shared hosting and reseller hosting. If you are not satisfied with our services within this period, you may request a refund by contacting our support team.

2. Eligibility for Refunds

Refunds will only be issued under the following conditions:

• The refund request is made within the specified money-back guarantee period.
• The service has not been terminated or violated due to breaches of our Terms of Service.
• The customer has not previously claimed a refund for the same service.

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Domain name registrations, renewals, or transfers.
• SSL certificates.
• VPS hosting, dedicated servers, and managed services.
• Setup fees or one-time service charges.

4. Partial Refunds

If a customer requests a refund for a bundled service, only the eligible portion of the service will be refunded, excluding any setup fees, domain registrations, or add-ons.

5. Refund Request Process

To request a refund, follow these steps:

1. Contact our support team via email or support ticket.
2. Provide your account details and the reason for the refund request.
3. Our team will review your request and respond within [Number] business days.

6. Payment Method for Refunds

Refunds will be processed using the original payment method. It may take 7 business days for the refund to reflect in your account, depending on your payment provider.

7. Amendments to Refund Policy

We reserves the right to amend or update this refund policy at any time. Changes will be effective immediately upon posting to our website.

8. Contact Us

If you have any questions regarding this refund policy